CHAPTER VII

Section 31: Alternate dispute resolution

Chapter 7: Appeal and Alternate Dispute Resolution Sections 29-32

Alternate dispute resolution

31.If the Board is of the opinion that any complaint may be resolved by mediation, it may direct the parties concerned to attempt resolution of the dispute through such mediation by such mediator as the parties may mutually agree upon, or as provided for under any law for the time being in force in India.

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Chapter 7: Appeal and Alternate Dispute Resolution

Section 29

Appeal to Appellate Tribunal

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Orders passed by Appellate Tribunal to be executable as decree

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Read section Section 31

Alternate dispute resolution

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Current section Section 32

Voluntary undertaking

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Appointment

Consent notice View Section 5

What should a DPDP-compliant consent notice include?

A DPDP-compliant consent notice should clearly explain what personal data is collected, why it is being processed, how consent is given, and how a data principal can withdraw consent or raise a request.

Consent View Section 6

How should consent be captured on the website?

Consent should be clear, specific, informed, and based on an affirmative action. Avoid vague bundled wording and make the consent choice easy to review later.

Legitimate uses View Section 7

Can processing happen without consent in some cases?

Yes. The Act recognizes certain legitimate uses, but teams should still document why that basis applies and make sure the actual data use stays within the allowed purpose.

Children data View Section 9

What extra care is needed for children data under the DPDP Act?

Children data needs stronger controls. Review age-gating, guardian consent flows where applicable, and product choices that could expose children to avoidable harm or inappropriate tracking.

Data principal rights View Section 11

What user rights should be easy to find on the website?

Under the DPDP Act, users should be able to easily understand and use their rights, including the right to access information about their personal data, the right to correction and erasure, the right to grievance redressal, and the right to nominate another person where applicable.

Grievance redressal View Section 13

What should a grievance process communicate?

It should clearly say where a complaint can be submitted, what information helps resolve it, and what timeline or follow-up users should expect.

Cross-border transfers View Section 16

How should businesses think about transfers outside India?

Teams should map where data is stored, which vendors receive it, and whether disclosures, contracts, and operational controls match the real transfer path.

What can I contact your team about?

You can reach out for questions about the DPDP Act, partnerships, community support, and compliance-focused guidance.

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Can I request a callback?

Yes. Use the Contact Us page callback form and share your topic, organization name, and the context behind your question for quicker routing.

Email Open Contact Page

What is your contact email address?

You can contact the team by email at info@abym.in.

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What phone number should I call?

You can call the team at +91 995-866-3840.

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What is your office address?

Our office address is 6th & 7th, Floors, C-56/11, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309.

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For editorial, compliance, partnership, or community questions, choose the channel that works best for you: callback form, email, phone, or WhatsApp.

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How long does it take to receive a reply?

Most enquiries receive a reply within 1 to 2 business days. For faster routing, include your topic, organization name, and the context behind your question.

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